Billing
Billing terms.
How we bill, in plain words. Your signed agreement with us always controls. If anything here differs from it, the agreement wins.
Last updated October 3, 2026
Invoices
Invoices come by email from Unmarked Route LLC, on the schedule in your agreement. Recurring fees are billed in advance. Ways to pay are on our Pay page.
If a payment is late
If an invoice is more than 15 days past due, we may pause the service until it's paid. That means outreach, monitoring and reporting all stop. A pause doesn't end the agreement. Service resumes once the invoice is paid, though after a long pause (more than 60 days) the agent may need to be rebuilt first.
Ending the service
- Either side can end the agreement with 30 days' written notice.
- Fees already paid aren't refunded, and the service keeps running through the paid period.
- When it ends, we stop all outreach and hand over your target lists, tracker and reports. If you ask in writing, we delete your data.
Taxes
Fees don't include applicable taxes.
Questions or a billing problem
Call John Kendell at 937-929-0007 or email jkendell@unmarkedroute.net. We'd rather fix it on a call than argue about it by email.